Once you have made your online reservation, Diamond Stay will charge your credit card directly for both the total amount indicated by the system and the number of nights you specified; this charge will appear on your bank statement as “Luxury Hotel”; Once the payment you have agreed to make to the bank is authorized, the system will generate the invoice and the reservation confirmation number, which will be automatically sent to you via email to the address you provided. If you have any questions regarding the payment method for your reservation, please contact Diamond Stay via email at: billing@diamondstay.com

At check-in, you must present: your ID or passport, and the credit card used to make the reservation. If the credit cardholder is not present, you must provide a copy of their ID or passport, along with the authorization form signed by the cardholder.

If you wish to modify or cancel your reservation, please contact us at +58 212-2121157 / WhatsApp +58 424-2515529 or via email at reservas@lidotel.com, where our team will assist you with availability and any information you may need. If you wish to cancel your reservation without penalty, you must do so at least 24 hours prior to the check-in date; otherwise, the hotel is authorized to charge for the first night as a “no-show.” If the reservation was made during peak season, the hotel reserves the right to charge the full amount for the entire stay, without exception.

Reservations are unique and non-transferable at each hotel in the Lidotel chain; once your reservation is made, it cannot be transferred to another hotel in the chain.